About the role: 

• Managing multi-language project cycles from initial quotation to planning, scheduling, budgeting, problem-solving, QC, delivery and sign-off for invoicing, while adhering to VSI processes and quality standards
• Guaranteeing client satisfaction through the successful management of localisation projects to deadlines, all within budget
• Close financial monitoring and control of projects through budgets, invoicing and change orders, achieving targeted levels of profitability
• Preparing quotes for complex projects and pro-actively maintaining a thorough understanding of VSI’s core businesses, in order to be able to advise clients on our services and maximise cross-selling opportunities
• Management of complex or strategic projects involving multiple external and/or internal departments/teams
• Providing Account Management services to strategic LA based clients.
• Preparing monthly reports and maintaining data for strategic clients and internal use as required
• Chairing production meetings or conference calls with clients on complex projects
• Proactively dealing with client feedback and assisting more junior members of the department when replying to clients
• Offering support to junior members of the team
• Identification of project/process improvement opportunities
• Assisting with quotations by providing pre-sales process support, advice and analysis of files
• Discussing and understanding each client's specific requirements and offering advice if necessary
• Working with team leads on revising and implementing improvements to operational workflows and processes
• Assisting with testing of new tools and processes and introducing changes as required

Core skills:

• Fluent written and spoken English
• Effective verbal/written communication with clients, partners and internal team members
• Proven client-facing experience, preferably working with large streaming platforms
• Must have at least 2 years’ experience in the localisation and/or media industries in a project management role – knowledge of graphics localization, subtitling and dubbing/VO is a plus
• Educated to degree level or equivalent preferably in Translation, Audio-visual translation or a related discipline
• Proficient in Microsoft Office
• Highly motivated, with proven problem-solving and organisational skills
• Ability to handle multiple tasks and work well independently, under pressure, and in a fast-paced environment
• Flexible and adaptable to working in a variety of roles, in a changing environment
• Knowledge of a foreign language is a plus
• Working knowledge of a subtitling software is desirable
• Working knowledge of Trados or MemoQ is desirable

Interested in working at VSI?